Errors and solutions


There may be many reasons why an installation might fail especially when setting up Safewhere*Identify in complex network. Some details can be found in the Configurator log files. These log files are, by default, located at the folder C:\IdentifyLogs\

Below are a few recommendations for handling common errors:

Server error on accessing new tenant site


Situation: After installing a new tenant, you try to access it and get an “Internal Server Error” of the type below:

server error 1

 

Possible solution: Run “aspnet_regiis.exe – i” from the command line tool as specified below:

server error 2

ASP.NET Version 2.0 Session State not installed


Situation: After installing a new tenant – with one server for Safewhere*Identify site and one for database – you try to access it and get an “Internal Server Error” of the type below:

ASP.NET 1

 

In this instance, we use SQL Session State.

Possible solution: We need to access to the database server and execute the command shown below:

ASP.NET 2

Windows 2k12 error: HTTP Error 500.19 – Internal Server Error (1)


Situation: If you get a problem similar to below after installing on Windows 2k12, then you need to unlock handlers.

Windows 2k12 error HTTP Error 1

 

Possible solution: You need to unlock handlers. This can be done by executing the following command using the server’s command prompt:

%windir%\system32\inetsrv\appcmd.exe unlock config -section:system.webServer/handlers

More info are available here: http://stackoverflow.com/questions/9794985/iis-this-configuration-section-cannot-be-used-at-this-path-configuration-lock

Alternatively, you can solve this problem using the next solution

Windows 2k12 error: HTTP Error 500.19 – Internal Server Error (2)


Situation: If you get a problem similar to below after installing on Windows 2k12, then you need to solve it via IIS.

Windows 2k12 error HTTP internal Error 1

Possible solution: In the features dialog for Win2k12, click: “Internet Information Services”, then “World Wide Web Services”. On server roles click “Application Development” to enable the necessary features.

Windows 2k12 error HTTP internal Error 2

 

Note that the prior issue can also be solved with this solution.

Windows 2k12 error: Session State Exception


Situation: If you get a problem similar to below after installing on Windows 2k12, then you need to perform changes on the database server to solve the problem.

Windows 2k12 error Session State Exception 1

 

Possible solution: To solve it, you need to access to the database server and execute a command like below:

aspnet_regsql.exe -ssadd -d <Your Database> -sstype c -S <Server> -U <Username> -P <Password>

For example :

aspnet_regsql.exe -ssadd -d IdentifySession -sstype c -S localhost -U peter -P qwerty1234

 

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